Ultimate Security Support

Customer Service


Purchasing K7 Ultimate Security could not be easier. Read on for more information on how to order or upgrade.

1. How can I purchase K7 Ultimate Security?

   Purchasing K7 Ultimate Security could not be simpler. To place your order forK7 Ultimate Security online, visit our online store, select the product that you require and simply follow the on screen instructions.

2. How do I know that K7 Ultimate Security is the right product for me?

If you are unsure as to which product best suits your needs, K7 Computing allows you to download a free, 30 day trial of K7 Ultimate Security. To find out more about either product, see the information in our product guides or go to our download center to try our products for free without any obligation.

3. The evaluation period of my trial version has expired, how do I purchase a full license?

   If your free trial version of K7 Ultimate Security has ended and you would like to purchase a full license, simply visit our online store and follow the on-screen instructions.

4. Does K7 Ultimate Security work on Microsoft Windows Vista/Windows 7?

    Yes. K7 Computing Ultimate Security are certified by Microsoft for use with Windows Vista/windows 7

 
Ultimate Security: Registration & Activation


Information and FAQs relating to the registration of K7 Ultimate Security

1. What is a serial number and where can I find it?

   The serial number is the unique license key that is used to register your product. For online purchases, the serial number will be displayed on the screen once you complete the order successfully and it is important that you make a note of this for future reference.

   If you have purchased K7 Ultimate Security on a CD-ROM, you will find the serial number on the Quick Reference pictorial guide.

2. Why should I register my copy of K7 Ultimate Security?

   Registering your copy of K7 Ultimate Security ensures that you can receive the latest updates from K7 Computing, ensuring that your PC has the best possible level of protection from the latest security threats.

Registering your product also ensures that copy of K7 Ultimate Security is correctly licensed, protecting you from software piracy.

3. If I fail to register my copy of K7 Ultimate Security after installing it, can I register it later?

   Yes. You will be periodically prompted to register your product automatically by the software. To activate, simply follow the on-screen instructions.

4. Can I install K7 Ultimate Security on more than one PC?

   As per the End User License Agreement (EULA), the standard license for K7 Ultimate Security allows for the software to be installed on one PC only.    However, if you would like to install K7 Ultimate Security on more than one PC, a version of the software licensed for three PCs is available.

 
Ultimate Security: Renewals & Updates


Information on updating K7 Ultimate Security and your product subscription.

1. What is a subscription?

   Subscription is a service allowing K7 Ultimate Security users to ensure that their PC's have the best possible levels of protection.

   Subscription entitles you to the following benefits:

    * To upgrade the virus database

    * To upgrade the version of the software

   * To receive Technical support.

2. What is a renewal of a subscription?

   When your current subscription expires, you will be prompted to renew in order to keep enjoying the above benefits. To renew your version of K7 Ultimate Security, simply follow the on screen instructions.

3. Do I have to be connected to the internet in order to download updates?

   Yes. An internet connection is required in order to download software or virus updates for K7 Ultimate Security.    If you have a local update server configured then it�s not required to connect in all the system.

4. If I download the latest updates, am I completely protected?

   Updating your copy of K7 Ultimate Security ensures that you have the best level of protection possible from all known virus threats.    K7 Computing's dedicated team of programmers is constantly working to develop solutions for the latest virus threats as soon as they become known.

 
Ultimate Security: Non-Technical Questions


Information about using antivirus software and general best practice information.

1. Will I be able to install the product on the other computer?

   As per the End user License agreement, K7 Ultimate Security can be installed on one computer. However if you want to install the product on more than one computer, you can purchase multiple licenses.

2. Can I have more than one AntiVirus program installed on my computer?

   It is not recommended to use more than one AntiVirus software on a computer.

3. What should I do before proceeding with the installation of your product?

   1. Remove windows temporary files.

   2. Uninstall any AntiVirus software that is currently on your computer.

   3. Check the Free hard disk space.

   4. Close all the applications before proceeding with the installation.

4. What are the basic steps that have to be done regularly to keep my pc safe?

   1. Ensure that you have the most recent virus definitions.

   2. Don't open unexpected attachments. Email attachments are the major source of virus infections.

   3. Back up your data regularly.

   4. Scan all new software before you install it.

   5. If your computer starts acting strangely, run a virus scan.

 
Technical Support:


Ultimate Security: Installation


Antivirus Software

Antivirus Software is a program that detects and eliminates or neutralizes a virus program if a PC is infected. In Simple, Antivirus Software is a Virus Protection Software which protects computers from potential virus attacks. Information on how to install Ultimate Security.

1. How can I install Ultimate Security?

   Download Version:

   1. To Install K7 UltimateSecurity insert the CD into the CD/DVD drive.

   2. Choose Install K7 UltimateSecurity from the menu options provided

   3. On clicking the Install button, the pre-installation scanner is loaded. If you suspect that your machine is infected click Next to run the pre-installation scan. Else, uncheck the scan option and click Next to skip the scan (It is recommended to run the pre-installation scan and then install the product)

   4. At the end of the pre-installation scan, if any viruses are detected, a pop-up to restart the machine will be displayed. Else, proceed with the installation.

   5. Choose the option Install K7 UltimateSecurity from your CD and click Next.

   6. After the windows installer check is completed, the message, "Welcome to the Install Shield Wizard for K7 UltimateSecurity" will be displayed. Click Next on this window.

   7. You will view a License Agreement Window. Please read the License Agreement and select "I accept the terms in the License Agreement" and click on Next.

   8. The Install Shield Wizard will check for products which can conflict with K7 UltimateSecurity. If the Wizard identifies any product which can conflict with K7 UltimateSecurity, uninstall the conflicting software.

   9. If no products are detected, the installation path will be displayed. Click Install to proceed with the installation.

   10. Once the installation is complete, click the Finish button.

2. If I lost the product, how can I reinstall it?

   For the Download version:

   If you have setup-eng-us11.exe file on your computer, you can use the same file for the reinstallation.

   If you do not have the setup-eng-us11.exe file, Download the trial version of the product from the Website.

 
Ultimate Security: Product Configuration


Ultimate Security: Product Configuration

Spam

An Unwanted or Unsolicited Junk email is called a Spam. Most of the spam mails or bulk emails carry lewd content, viruses or worms and reduce the user�s productivity. Also see Email borne virus.

How to configure your copy of K7 Ultimate Security.

1. How do I configure K7 Ultimate Security to scan all files in my computer?

   1. Double-click the K7 icon in the System Tray. The K7 Ultimate Security main console opens.

   2. Click the Tasks->Click on Scan My Computer for Viruses and Spywares

   3. Click on Do a complete scan to initiate the complete system scan


2. How can I block a suspicious web link?

   1. Open K7 Ultimate Security main console.

   2. Click on settings-> then click on Configure how emails are filtered for Spam under Antispam.

   3. Click Security and check the option Block emails containing suspicious web links and click Apply.

3. How do I schedule the scan task to occur automatically?

   1. Double-click the K7 icon in the System Tray. The K7 Ultimate Security main console opens.

   2. Click on Tasks ->Click on Create and schedule the Virus scan tasks under Schedule a Task to run automatically.

   3. Click what to scan tab-> Enter a task description

   4. Select the appropriate option under Folders to scan.

   5. Click Schedule tab and click the option Enable Scheduling of this task.

   6. Select the appropriate options in the schedule task and choose the timing.

   7. Click Apply and click close to exit the Configure Ultimate Security window.

4. How can I configure smart analysis?

   1. Open K7 Ultimate Security main console.

   2. Click the Settings tab-> Select the Smart Analysis tab.

   4. Select the Enable Bayesian Filtering check box.

   5. Use the slider to set the ratio to be used in checking the characteristic of the spam messages. The higher the ratio the more the probability of the message being spam.

   6. Click Apply and close the configure window.

5. How can I allow a program if I have accidentally blocked it when I was online?

   1. Open K7 Ultimate Security main console.

   2. Click on Settings Tab.

   3. Click on Internet Access for Applications under Configure Firewall Protection

   4. Select the application you have blocked and Click Edit.

   5. Choose the relevant access option and click OK.

6. How can I block the unwanted websites?

   1. Open K7 Ultimate Security main console.

   2. Click on Settings Tab.

   3. Click on Manage Online Activity of Kids and Others under parental control

   4. Select the specific user from Users Present menu and click Edit

   5. Click on Modify User settings and select the option only block sites in the blocked list and click on Ok

   6. Click the Web Filter option under the Customize. The Web Filter window will open.

   7. In the Web Filter window, select the Websites Blocked tab.

   8. Enter the web site domain name you want to block and click Add. The web site gets added to the list.

   9. Click Close to close the Web Filter window.

7. How can I block the unwanted advertisements?

   1. Open K7 Ultimate Security main console.

   2. Click on Settings Tab and click on the appropriate user

   3. Click on Manage Online Activity of Kids and Others under parental control

   4. Click on Modify User settings and click on browser settings Tab

   5. Tick the Block Advertisements option under Ad-Blocking and click on ok and close the window

8. How can I block an application from accessing the Internet?

   1. Open K7 Ultimate Security main console.

   2. Click on Internet Access for Applications under Configure Firewall Protection

   3. Select the application you have to block and Click Edit.

   4. Choose the option do not allow this program to access the internet and click OK.

9. How can I protect my personal information from being sent out?

   1. Open K7 Ultimate Security main console.

   2. Click on settings Tab.

   3. Click on Manage your Sensitive Information under Identity Information Protection.

   4. Click the Add button. The Privacy Information window will appear.

   5. Select the category for the information you want to protect in the Type of information drop-down.

   6. Enter a suitable Title for the information. This is for you to remember the information.

   7. Enter the information you want to protect in the space provided and click ok

   8. Click on Add button under List of trusted websites where the information can be sent and add the website address

   9. Click ok and close the window

10. How do I configure the product so that it will allow me to access Internet only for a specific time?

   1. Double-click the K7 icon in the System Tray to open the K7 Ultimate Security main console.

   2. Click on Settings Tab and click on the appropriate user

   3. Click on Manage Online Activity of Kids and Others under parental control

   4. Click on Modify User settings and click on Timings Tab

   5. Select the option the user can use the Internet at the following times.

   6. Click Add button below the Timing Information panel. The Internet Usage window opens.

   7. Select the days of the week you want to access the Internet. Enter or use the controls to set the Start Time and Stop Time for the Internet Usage.

   8. Click OK to add the time duration.

11. I want to block the whole Internet access, how can I do it?

   1. Double-click the K7 icon in the System Tray to open the K7Ultimate Security main console.

   2. Click on Settings Tab and click on the appropriate user

   3. Click on Manage Online Activity of Kids and Others under parental control

   4. Click on Modify User settings and click on Timings Tab

   5. Select the option the user cannot access the internet anytime under Time restriction.

   6. Click ok and close the window.

12. How can I configure the status of K7 Ultimate Security services?

   1. Click Start > Run.

   2. Type "Services.msc" and click OK. Services window will open. There are 7 K7 services:

   * K7Computing - Email Proxy Server

   * K7Firewall Services

   * K7 Carnivore service

   * K7Privacy Services

   * K7RealTime Antivirus Services

   * K7SpmSrc

   * K7Ultimate Security Manager

   3. Right click on the service and select the action you want to perform actions that can be performed are Start / Stop / Pause / Resume / Restart.

13. How to configure the product to update automatically?

   1. Open your K7 Ultimate Security product and click on Tasks Tab

   2. Click on Check for recent updates under Update My Product and Virus definition.

   3. Click on Click here to change the settings and Select the automatically check for updates

   4. Select the appropriate option from the select the sequence drop down.

   5. If your Internet connection is through a proxy server, select the Access Internet through a Proxy Server check box and enter the details of the proxy server in the fields provided.

   6. If you are updating the product by configuring local update the server then enter the IP address of the local update server under when updating through local K7 Update server

   5. Click ok to close the configuration window.

   6. Make sure you are connected to the Internet and click on Click here to check for new updates

   7. Once the product has been updated you will need to close all open applications and reboot your computer (If required)

 
Technical Question


1. The status of the scan report says not cleaned. What should I do?

   Please zip the file with a password and Email us the file, which says Not Cleaned. We will respond to you within one business day. Email: k7viruslab@labs.k7computing.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it

2. Can I scan more than one Location simultaneously?

   Yes. You can select the multiple tasks for scanning at a time.

3. How do I view the files that are quarantined?

   1. Open K7 Ultimate Security main console.

   2. Click on Tasks Tab then click on Manage quarantined files under Administrative tasks

   3. The Quarantined manager windows will appear in which you can view all the quarantined items.

4. How can I keep a track of all the visited websites?

   1. Open K7Ultimate Security main console.

   2. Click on Tasks Tab then click on View all Security History under Administrative tasks.

   3. Select K7Privacy in the left pane. The K7Privacy Report appears in the right pane.

   4. Click the [+] icon to expand the K7Privacy module and click Websites Visited option. The list of visited Websites will be displayed in the right pane.

5. How to check the status of the product?

   1. Right Click the K7 icon in the system tray.

   2. Click on Security Center Tab. The window will give you the status of all the features and Click on the features to see the status respective sub feature

6. How can I turn off /on my K7 Ultimate Security?

   To Turn Off:

   1. Right Click the K7 icon in the system tray.

   2. Click on the option Disable Product Protection, specify the time limit to enable the Protection back and click Yes in the confirm window.

   To Turn On:

   1. Right Click the K7 icon in the system tray.

   2. Click on the option Enable Product Protection.

7. How can I take a Back up of all the configuration settings I have made?

   1. Open K7 Ultimate Security main console.

   2. Click on Tasks tab and then Click on the Save existing Settings under Manage product Settings.

   3. Also you can load the default settings or restore the saved settings under Manage product Settings.

   4. Locate the folder in which you want to save the file and then enter a name for the file. The settings are saved to a .dat file.

   5. Click the Backup Existing Settings option. The Select or Enter the File Name to Backup dialog opens.

8. How can I restore the settings from the back up?

   1. Open K7 Ultimate Security main console.

   2. Click on Tasks tab and then click on the restore Settings under Manage product Settings.

   3. Locate the file (.dat) that has the required settings and click Open.

9. How can I exclude a file from being scanned?

   1. Open K7 Ultimate Security main console.

   2. In the Settings tab, click on Real Time Protection under Configure Anti-Malware protection.

   3. In the Sentry Tab click on Click here to manage exclusion under what to scan

   3. Click Add entry button and click on add folder or add file to exclude it from being scanned.

   4. Select the relevant scanner options and Click OK.

   5. Click OK to save the exclusion settings.

10. How can I keep a track of all the scans that are done?

   1. Open K7 Ultimate Security main console.

   2. Click on Tasks Tab then click on View all Security History under Administrative tasks.

   3. Select K7AntiVirus in the left pane. The K7AntiVirus Report appears in the right pane.

   4. Click the [+] icon to expand the K7AntiVirus module.

   5. Select Scan Summary, which will display the list of scans done.

11. What should I do if K7AVQrnt.exe has been quarantined along with the other infected system files?

   1. Copy K7AVQrnt.exe from an uninfected computer and paste this file in C:\Program Files\K7 Computing\K7TSecurity

   2. Double click K7AVQrnt.exe file. Quarantine Manager Dialog opens. Restore all the quarantined files.

   3. Restart the computer in Safe mode and run a scan to clean all the infected files.

12. What can I do, if I get the message, " Error 1925? You do not have sufficient    privileges to complete this installation for all users of the machines log on as administrator and then retry this installation"?

You will receive this error when you try to install K7 Ultimate Security as a Non-administrator user. Use administrator login to install the product.

13. I think I have a virus in my computer. What should I do?

   1. Run a Full System scan by Clicking on Scan My Computer for Viruses and Spywares under Tasks

   2. If a virus is detected, the product will automatically clean or quarantine it based on your Configuration settings.

   3. Depending on the scan report, for each virus detected, follow removal instructions from the "Viruses and Risks" page.

   4. If you still think your system is infected and K7Ultimate Security is unable to detect the virus, describe the symptoms and error messages and mail it to support@k7computing.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

14. How do I remove a virus out of my computer?

   1. Install K7Ultimate Security and update the latest virus definitions by connecting to the Internet.

   2. Set K7 Ultimate Security to only detect virus and not delete the file automatically. This is because if an important operating system file is infected, deleting the file might stop the system from working.

   3. Based on the scan report, for each virus detected, follow removal instructions from the "Viruses and Risks" page.

Note: Some viruses will stop your scanner from installing or running. If this is the case, you can share the drive and scan it across a network from another computer.

15. How do I update my virus definitions manually?

   1. Open your K7 Ultimate Security product and click on Tasks Tab

   2. Click on Check for recent updates under Update My Product and Virus definition.

   3. Ensure that you are connected to the Internet and click Start.

   4. Once the product has been updated you will need to close all open applications and reboot your computer for the update to take effect(If Required).

16. Why the automatic updates are not taking place automatically?

   This could happen due to one or more scenarios.

   Scenario 1: When the automatic update feature is disabled.

   1. Open your K7 Ultimate Security product and click on Tasks Tab

   2. Click on Check for recent updates under Update My Product and Virus definition.

   3. Click on Click here to change the settings and Select the automatically check for updates

   Scenario 2: When proxy settings are not done properly.

   1. If you use a proxy server select the check box Access Internet through a Proxy Server and enter the details of the proxy server by clicking on click here to change the settings.

   2. Enter IP Address: Port Number. Enter the User name and Password if any.

   3. Click Close.

17. What should I do if I want to disable the automatic updates?

   1. Open your K7 Ultimate Security product and click on Tasks Tab

   2. Click on Check for recent updates under Update My Product and Virus definition.

   3. Click on Click here to change the settings and uncheck the option automatically check for updates.

   4. Click on ok to close the window.

 
Uninstallation


1. How do I uninstall?

   To remove through the Control Panel:

    1. Click Start > Settings > Control Panel.

    2. In the Control Panel, double-click the Add or Remove Programs option.

    3. Select K7 Ultimate Security in the currently installed programs list and click Remove.

    4. Follow the instructions on your screen to remove the software and Restart the system Also you can uninstall

    "K7 Ultimate Security" using the K7 Removal Tool

 
Virus and Spyware


Virus Removal

How to remove viruses and spyware from your PC using K7 Ultimate Security and Ultimate Security.

1. What are the basic steps that have to be done regularly to keep my pc safe?

    * Ensure that you have the most recent virus definitions.

    * Don't open unexpected attachments - email attachments are the major source of virus infections.

    * Back up your data regularly.

    * Scan all new software before you install it.

    * If your computer starts acting strangely, run a virus scan.

2. How can I remove a file virus?

    * Restart the computer in safe mode. (For most versions of Windows systems, accessed by tapping the F8 key before Windows starts)

    * Run Full System scan and clean all the infected files.

3. How can I check my computer for malware using Task Manager?

    * Close all the open applications.

    * Press CTRL+ALT+DEL and click Task Manager.

    * Check all the processes that are running. If any other processes other than the expected are running, that is a symptom of a malware.

    * Check the performance of the computer. Check both CPU Usage and Memory Utilization. If there is any phenomenal increase in both these parameters, it indicates the presence of a Malware.

4. What are the Registry entries that I should check to find out a Malware?

   Registry is a Windows utility that can be used to extract data from the Windows Registry. A large number of malware programs add an entry in the registry so that they will be started automatically when the computer reboots.

   Under most circumstances (if you are not currently installing something), the Run Once and RunOnceEx keys should be empty. Track down any programs listed under the Run keys and make sure that they represent legitimate software. The registry entries that are to be checked are:

    * HKEY_CURRENT_USER \ Software \ Microsoft \ windows \ current version \ Run

    * HKEY_CURRENT_USER \ Software \ Microsoft \ windows \ current version \ RunOnce

    * HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ Image File Execution options

    * HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ Run

    * HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ RunOnceEx

    * HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ Run Once

    * HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ RunServices

    * HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ RunServicesOnce

5. What are the key locations that are to be searched to find Malware?

    * Go to c:\windows (or) c:\windows\system32

    * 2. Check for files with hidden attrib

    * 3. Check for misspelling or grammatical errors in the file names to find out the presence of Malware.

 
Spyware Removal


How to remove viruses and spyware from your PC using K7 Ultimate Security

1. What are the basic steps that have to be done regularly to keep my pc safe?

    * Ensure that you have the most recent virus definitions.

    * Don't open unexpected attachments - email attachments are the major source of virus infections.

    * Back up your data regularly.

    * Scan all new software before you install it.

    * If your computer starts acting strangely, run a virus scan.

2. I think I have a virus in my computer. What should I do?

    * Run a Full System scan. If a virus is detected, the product will automatically clean or quarantine it based on your Antivirus Configuration settings.

    * Depending on the scan report, for each virus detected, follow removal instructions from the "Viruses and Risks" page.

    * If you still think your system is infected and K7Ultimate Security is unable to detect the virus, describe the symptoms and error messages and mail it to support@k7computing.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

3. How do I remove a virus out of my computer?

    * Take backups of your data and create an emergency rescue disk.

    * Install K7Ultimate Security or Ultimate Security and update the latest virus definitions by connecting to the Internet.

    * Set K7 Ultimate Security to only detect virus and not delete the file automatically. This is because if an important operating system file is infected, deleting the file might stop the system from working.

    * Based on the scan report, for each virus detected, follow removal instructions from the "Viruses and Risks" page.

    * Some viruses will stop your scanner from installing or running. If this is the case, you can share the drive and scan it across a network from another computer.

4. How do I submit a virus sample?

    * If you believe you have found a new virus, first update K7 UltimateSecurity with the latest virus definitions and run a full System Scan.

    * If the suspected file(s) are not detected by the scanner, zip the files with a password and mail it to k7viruslab@labs.k7computing.com.

    * If you suspect that an email attachment has a virus and has not been caught by the scanner, forward the email (do not open the attachment) to k7viruslab@labs.k7computing.com.

5. How can I remove a file virus?

    * Restart the computer in safe mode. (For most versions of Windows systems, accessed by tapping the F8 key before Windows starts)

    * Run Full System scan and clean all the infected files.

6. How can I check my computer for malware using Task Manager?

    * Close all the open applications.

    * Press CTRL+ALT+DEL and click Task Manager.

    * Check all the processes that are running. If any other processes other than the expected are running, that is a symptom of a malware.

    * Check the performance of the computer. Check both CPU Usage and Memory Utilization. If there is any phenomenal increase in both these parameters, it indicates the presence of a Malware.

7. What are the Registry entries that I should check to find out a Malware?

   Registry is a Windows utility that can be used to extract data from the Windows Registry. A large number of malware programs add an entry in the registry so that they will be started automatically when the computer reboots.
   Under most circumstances (if you are not currently installing something), the Run Once and RunOnceEx keys should be empty. Track down any programs listed under the Run keys and make sure that they represent legitimate software. The registry entries that are to be checked are:

    * HKEY_CURRENT_USER \ Software \ Microsoft \ windows \ current version \ Run

    * HKEY_CURRENT_USER \ Software \ Microsoft \ windows \ current version \ RunOnce

    * HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ Image File Execution options

    * HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ Run

    * HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ RunOnceEx

    * HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ Run Once

    * HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ RunServices

    * HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ current version \ RunServicesOnce

8. What are the key locations that are to be searched to find Malware?

    * 1.Go to c:\windows (or) c:\windows\system32

    * 2. Check for files with hidden attrib

    * 3. Check for misspelling or grammatical errors in the file names to find out the presence of Malware.

 
Technical Issues


1. What should I do to enable System Restore?

   Windows XP Users: Click Start. Right-click My Computer and then click Properties. Click the System Restore tab. Uncheck "Turn off System Restore" or "Turn off System Restore on all drives." Click Apply and then click OK.

2. How can I disable System Restore?

   Windows ME Users: Click Start > Settings > Control Panel. Double-click the System icon. In System Properties, click the Performance tab, and then click File System. Click the Troubleshooting tab and then check Disable System Restore. Click OK then click Yes when you are prompted to restart Windows. Windows XP Users: Note: You must be logged on as an Administrator to do the following. If you are not logged on as an Administrator, the System Restore tab will not be displayed. Turning off System Restore clears out all previous restore points. These instructions also assume that you are using the default Windows XP Start Menu and not the Classic Start menu. To enable the default menu, right-click Start > Properties > Start menu (not Classic) and then click OK. Click Start. Right-click the My Computer icon and then click Properties. Click the System Restore tab. Select "Turn off System Restore" or "Turn off System Restore on all drives". Click Apply > Yes > OK.

3. How can I revert to an earlier Restore point via Command prompt?

   Windows XP Users: Restart your computer or turn the computer on. Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again. Select the "Safe Mode with Command Prompt" option and press Enter Log on to the computer with an administrator account Type the following at the command prompt and press Enter: %System Root%\system32\restore\rstrui.exe (Note: %System Root% is the root folder, which is usually C:\. It is also where the operating system is located.) Follow the onscreen instructions to restore your computer to an earlier time.

4. How to open the Registry in my computer?

    Start > Run. Type regedit in the open field and Click OK. The Registry Editor window opens.

5. How do I clean an infected Explorer.exe?

   Windows 2000/XP Users: Restart the computer in Safe mode with Command Prompt. Go to C:\Program Files\K7 Computing\K7TSecurity Run K7Avscan.exe

6. How do I use SFC command to extract files in normal windows mode?

   Click Start > Programs > Accessories > System tools > System Information. From the Tools drop down menu select System File Checker. Specify the system file that you would like to restore and click Start.

7. What should I do if I receive the message, "The specified file is protected and may not be copied or deleted?

   Windows ME Users: Click Start > Programs > Accessories > System Tools > System Information. From the Tools drop down menu select System Configuration Utility. Click Extract File. "In the Extract one file from installation" dialog box type the name of the file that you wish to extract, and click start. In the "Restore from" box, type the location of where the cabinets are located. In the save in box type c:\ Click ok, and then click yes to create a folder for the extracted file. Drag the new extracted file from the new location to the location where the file needs to be. Reboot the computer.