Updates

Article ID: K700019

I want to know how to update the product without active internet connection or slow internet connection.

  1. Open www.k7computing.com
  2. Click on free tools
  3. Select K7 offline updater
  4. Save and run the file on weekly basis


Article ID: K700020

Unable to download the required file for update". The reason can be one of the following- 1) Internet connection got disconnected 2) the server load is too high 3) less disk space (or) Unable to retrieve update files

  1. Check for the free Disk space in C drive.
  2. If using slow internet connection (e.g. mobile connection or Data card which gets disconnects frequently).
  3. Download the file from below links and run it in the system which needs to be updates. http://apps.k7computing.com/en/Tools/K7OfflineUpdater.exe


Article ID: K700021

One or more component required for update is not running

  1. Download the removal tool from the below link and uninstall the product http://www.k7computing.com/en/tools/K7RT.exe
  2. Reinstall the product by downloading the appropriate product from the below link. http://www.k7computing.com/en/Product/trial-downloads.php


Article ID: K700022

Takes too long time to run the updates

  1. Due to first time update or slow internet connection it takes long time in updating.
  2. Download the file from below links and run it in the system which needs to be updates. http://apps.k7computing.com/en/Tools/K7OfflineUpdater.exe


Article ID: K700023

If a K7 product installed on your computer displays the error "Update error - An error has happened while copying the new updates files", then in order to resolve the problem, perform the following actions

  1. Restart the system and Boot the system in the safe mode
  2. Start-> Run->Type cmd->Enter
  3. Type cd\ and Enter
  4. Then type attrib –h –r –s –a /s /d
  5. Boot in normal mode and then try to update.


Article ID: K700024

If a K7 product installed on your computer displays the error "Update error - No Internet connection - last error: 12029", then in order to resolve the problem, perform the following actions

  1. Check active internet connection.
  2. Improper Proxy configuration – how to configure proxy
  3. Download and run the attached file and restart the system K7Updt_PrxyEnble_Fix.reg
  4. Check for other Av products in “Add or remove programs or program files” if found uninstall that using that product removal tool


Article ID: K700025

If a K7 product installed on your computer displays the error "Update error - No Internet connection - last error: 12027", then in order to resolve the problem, perform the following actions

  1. Check active internet connection.
  2. Improper Proxy configuration - how to configure proxy
  3. Download and run the attached file and restart the system K7Updt_PrxyEnble_Fix.reg
  4. Check for other Av products in “Add or remove programs or program files” if found uninstall that using that product removal tool


Article ID: K700026

If a K7 product installed on your computer displays the error "Update error - Error while connecting to the internet. Ensure that you have internet connection and try updating again- last errors 87", then in order to resolve the problem, perform the following actions

  1. Open K7 Main Console> Click on Update
  2. Click on Configure Update
  3. Select Access internet through proxy server and updating through local K7 update server
  4. Remove the unwanted entries in those blocks
  5. Then Unselect Access internet through proxy server and updating through local K7 Update server, then click on ok
  6. Try Again to activate the product