|
| Purchase |
|
|
| 1. I
want to know how I can purchase K7TotalSecurity?
|
|
Please Visit http://k7computing.com/purchase.asp
and click on Buy Now to proceed with the purchase. |
|
| 2.
The evaluation period of the trial version is over, how should I proceed
further? |
|
In order to upgrade your evaluation version into a licensed product,
Please visit http://k7computing.com/purchase.asp
and click on Buy Now to purchase
a license |
| 3.
Can I install the product on Windows Vista OS? |
|
Yes. You can install K7TotalSecurity on Windows Vista OS. |
|
| Renewal |
|
| 1. What
is a subscription? |
Subscription is a service allowing subscribers to:
- Update the virus signature files
- Upgrade the version of the software and
- Receive technical support
|
|
| 2. What
is a renewal of subscription? |
|
The process of extending the subscription for a specific period is
known as a renewal. |
|
|
| Registration |
|
| 1.
What is a serial number and where can I find it? |
|
Serial Number is the license key used to register your product.For
Online Purchase, the serial number will be displayed on the screen
once you complete the order
successfully. If you have purchase a CD, you can find the Serial
number on the Quick reference pictorial guide. |
|
| 2.
Why should I activate the product? |
|
You should activate your product to receive the automatic updates
from K7 computing server. Activation of your product makes it legally
licensed. |
|
| 3.
If I fail to activate the product after installing it, can I activate
it later? |
|
Yes. You will be getting Activation Reminders using which you can
activate. |
|
| 4.
Will I be able to install the product on the other computer?
|
|
As per the End user License agreement, K7TotalSecurity can be installed
on one computer. However if you want to install the product on more
than one computer, you can
purchase multiple licenses. |
|
| Non-Technical
Issues |
|
|
| 1.
How can I download the trial version? |
|
To download our evaluation version of K7TotalSecurity, please visit:
http://k7computing.com/k7_ts.asp
and click the Try Now Button. Follow the simple
online instructions to complete the download process. |
|
| 2.
Can I have more than one antivirus program installed on my computer?
|
|
It is not recommended to use more than one antivirus software on a
computer. |
|
| 3.
If I download and install the product, am I completely protected?
|
|
Yes, provided you should have the most recent virus definitions.. |
|
| 4.
If I lost the product, how can I reinstall it back? |
- If you own a CD, you can reinstall the product
using the disk.
For the Download version:
- If you have K7TS_Setup.exe file on your computer,
you can use the same file for the reinstallation.
- If you do not have the K7TS_Setup.exe file,
Please contact us to get a reply within two business days. Email:
support@k7computing.com
|
|
| 5.
Should I be connected to the Internet to download the updates?
|
|
Yes, you should be online to download the updates. |
|
| 6.
What should I do before proceeding with the installation of your product?
|
- Remove windows temporary files.
- Uninstall any antivirus software that is currently on your computer.
- Check the Free hard disk space.
- Close all the applications before proceeding with the installation.
|
| |
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